Refund Policy

Effective date: [Insert Date]

FixKaufen AI offers pay-per-use services. This Refund Policy explains when refunds may be available.

1. General rule

Usage-based charges are generally non-refundable once the service has been delivered (i.e., usage has occurred).

2. Eligible refund cases

• Duplicate charges for the same transaction
• Billing errors caused by our system
• Unauthorized transactions (subject to investigation)

3. Not eligible

• Normal usage you initiated
• Dissatisfaction with AI outputs (AI is probabilistic)
• Issues caused by third-party outages outside our control

4. How to request a refund

Contact support and include:

• Account email
• Transaction ID / invoice reference
• Reason for request
• Any relevant screenshots or logs

5. Processing time

Approved refunds are processed back to the original payment method according to the payment provider’s timelines.

Support: [Insert Contact Email]